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Tree Inventory Project –  3/22/24

Resident Letter PDF | RTF

PFAS In the News

The District sampled for PFAS compounds during rounds 3 and 5 as we were required by the Environmental Protection Agency unregulated contaminant monitoring rule.

UCMR3 sampling was carried out in 2015 and UCMR5 was in 2023. During both events two sets of samples were collected several months apart.

The results for all 4 samples came back lower than the limit the EPA is proposing which is 4 parts per trillion. The District has been using reverse osmosis technology exclusively to treat our water for more than eight years.

For more information on PFAS please visit: PFAS Explained | US EPA

CSID IT Systems Shutdown 5:30 pm 9/22/23

Attention IT Systems Shutdown

On Thursday September 21st  at approximately 5:30pm CSID intends to carry out internal maintenance within its network. The maintenance is expected to be completed by 1:00 am Friday September 22nd . This project has been designated as ESSENTIAL. The nature of this work is relocation of the Information Technology infrastructure at the site to a more secure environment. CSID is doing this proactively to avoid unplanned future outages due to equipment damage.

During this time the following systems at CSID will not be available to the customers: CSID website(www.csidfl.org), payment systems, phone systems.

For emergency assistance contact the water plant cell number at 954-868-3821.

CSID sincerely apologizes for any inconvenience caused by this maintenance.

News!!  9/18/23

New Board Receives Resident Advisory Committee Report!!

No to Mandatory Tree Removal Project !!

Resident Advisory Committee Report: PDF | RTF

Select CSID employees working around your meter box!

CSID employees working around your meter box!
As part of EPA’s new lead and copper rule CSID as a utility is required to verify the type of material used for the water service lines for each one of our customers. Don’t be alarmed if you see a CSID employee out near your water meter looking around and possibly even digging to get to the line for verification. This project will be completed no later than October of 2024. For more on EPA’s new rule please click the link below: lcr_overview_fact_sheet_12-21-2020_final.pdf (epa.gov). We are always here if you have further questions.contact CSID customer service 954-753-0380.”

CSID Board Meeting – April 15, 2023

CSID Board of Supervisors Meeting is on Monday, May 15, 2023, at 4:00 p.m. The meeting will be held at J.P. Taravella High School located at 10600 Riverside Drive, Coral Springs, FL 33071.

NOTICE!! “CSID and City wide Water Chlorination Change July 14th– 28th

Important Notice For Coral Springs Water Customers

Beginning on July 14th and running through July 28th, the City of Coral Springs Utilities & Engineering Division, Royal Waterworks, Coral Springs Improvement District, and the North Springs Improvement District will temporarily be changing its method of chlorinating its water to comply with recommendations from the Department of Environmental Protection.  As a result, within this two-week period, you may notice a chlorine taste or odor in the tap water.  Water main flushing will also take place during this period between the hours of 7 a.m. and 4 p.m.  A temporary discoloration of the water and a reduction in pressure as a result of Fire Hydrant flushing may also occur.

These temporary conditions should not be harmful to your health. However, customers are cautioned to determine if the water is clear before washing clothes (or any other processing) as staining may occur. Customers are also advised to set aside water for drinking and cooking purposes, and after flushing in your area to check the water clarity before use. If you experience discolored water, run the cold water in all your faucets for approximately 5-10 minutes. If conditions persist, please contact your water provider at the number listed below. Additionally, if you are on kidney dialysis, please consult your physician for any special instructions concerning this matter. If you have tropical fish or aquatic animals, please contact your local pet store for advice. Customers with inline filters may want to contact the equipment manufacturer for any precautions that may be required.

If you are especially sensitive to the taste and odor of chlorine, try keeping an open container of drinking water in your refrigerator. This will enable the chlorine to dissipate, thus reducing the chlorine taste. Remember, drinking water has a shelf life. Change out the water in your refrigerated container weekly.

The flushing program serves two important functions. First, it minimizes the build-up of mineral and other sediments, that over time can affect water quality and water flows through the pipes. Secondly, it allows the Water Department to verify the fire hydrants are working properly and available for fire protection.

We regret any inconvenience you may experience during this time, but this is necessary to maintain our high quality water standards throughout our system. If you have any questions, please call:

Coral Springs Improvement District  at  954-753-0380

Coral Springs Utilities & Engineering Division  at  954-345-2160

North Springs Improvement District  at  954-752-0403

Royal Waterworks  at  1-888-228-2134

CSID Board of Supervisors Meeting April 17, 2023 | 4:15 p.m. Public comment will begin at approximately 5:15 p.m. J.P. Taravella High School 10600 Riverside Drive Coral Springs, FL 33071

April 4, 2023 –  CSID Board Meeting April 17, 2023  at J.P. Taravella High School

The Stormwater Resiliency and Safety Project is an important topic of conversation in our community. This flood prevention project is critical to our residents’ safety. As such, we look forward to taking up the discussion during a CSID Board of Supervisors Meeting on Monday, April 17, 2023, at 4:15 p.m. The meeting will be held at J.P. Taravella High School located at 10600 Riverside Drive, Coral Springs, FL 33071.

The CSID Board of Supervisors will conduct regular business on separate items, at the beginning of the meeting, prior to focusing on the project. Public comment will begin at approximately 5:15 p.m.

The meeting will include a presentation on the project’s details and will address some frequently asked questions. Following the presentation, residents and stakeholders will have the opportunity to provide public comment.

Anyone wishing to speak will be required to fill out a speaker card, before being called to provide comments. Each speaker will have a maximum of 3 minutes to provide comments.

March 27, 2023 – Coral Springs Improvement District Receives FDEP 2022 Plant Operations Excellence Award

Team with CertificateThe Coral Springs Improvement District (CSID) is outdoing dozens of utilities departments that provide drinking water services across eight counties, according to the Florida Department of Environmental Protection (FDEP). FDEP recognizing CSID with the prestigious 2022 Plant Operations Excellence Award.

Each year, FDEP’s Southeast District, which covers Monroe to Indian River County and represents approximately one-third of Florida’s total population, recognizes a facility that demonstrates a special commitment to excellent water quality while exceeding expectations in its operation, maintenance, innovation, waste reduction, recycling, and compliance.

CSID has been honored with the 2022 Plant Operations Excellence Award for its drinking water treatment plant in the category of medium community water systems that serve 3,300 to 50,000 people in FDEP’s Southeast District. In 2022, CSID processed more than 1.4 billion gallons of potable water. Among the 59 CSID employees, 11 staff members handle operating, monitoring, and maintaining all water system components to provide clean and safe drinking water that meets, and exceeds, stringent local, state, and federal standards. This includes staff monitoring the plant around the clock, every day of the year.

Plant OperationsCSID also maintains 122 miles of potable water lines that run throughout the District. Furthermore, CSID plays a role in public safety. The District is responsible for supplying water to 810 fire hydrants, of which 712 are owned and maintained by CSID.

“This award adds yet another chapter in our successes,” said Ken Cassel, CSID, district manager. “It’s a tribute to the hard work and dedication of our staff. Our water operations and distribution team holds a wealth of knowledge, puts versatile experience to work each day, and takes great pride in providing outstanding water to our 39,000 customers.”

Safe water, innovation, and efficiency are major priorities for CSID, which were key factors recognized by FDEP. CSID has been able to reduce water loss over the past several years by efficiently servicing and maintaining potable water lines and furthering this mission by contracting with E-Source’s Water Systems Optimization (WSO) team and implementing a water loss program. Furthermore, the District invested in a standalone pressure sensitive diesel-powered pump that does not rely on FPL or a generator to function. When water distribution pressure drops below 55 psi, this high-powered engine automatically activates and, within seconds, achieves optimal pressure to keep distribution waters from dropping below the minimum mandated pressure.

Treatment PlantAt a time when customers are facing inflationary pressures and increased costs, CSID has also maintained one of the lowest billing rates in the area through management best-practices.

“While our District continues to be recognized and honored with awards, the real winners are the great residents and businesses who have chosen to put down roots within our District,” said David McIntosh, CSID, director of operations, and an employee for more than 16 years. He added, “We hold ourselves to very high standards with a focus on providing the highest quality water at the lowest possible cost to our customers and this award is a testament to our motto of ‘excellence to the last drop.’”

To help celebrate this recognition with customers, CSID is extending a public invitation to its Spring Open House. The family-fun event will take place on Saturday, April 29, 2023, from 10 a.m. to 2 p.m. at CSID’s facility located at 10300 NW 11th Manor, Coral Springs, FL 33071. The event includes tours of the award-winning facility, kids’ activities, and complimentary food.

Last year, CSID was named 2022 District of the Year by the Florida Association of Special Districts. CSID was formed in 1966 by the Florida State legislature.

For more information on CSID’s history and services, visit www.CSIDFL.org.

March 14, 0223 – Update on the Upcoming Stormwater Resiliency and Safety Project

The Coral Springs Improvement District (CSID) is finalizing details regarding the upcoming Stormwater Resiliency and Safety Project. Earlier this year, residents, business owners, and stakeholders were informed about the project and the anticipated timeline. At this moment, a start date has not been solidified.

This project’s purpose is to ensure the 22 miles of canals, which CSID owns, remain unobstructed. The obstruction of our flood control canals can cause flooding capable of impacting all residents across the District. Not long ago, we experienced the danger of our canals’ natural flows being interrupted when, in 2017, Hurricane Irma impacted South Florida. Even with a glancing blow, Irma’s effects caused numerous trees to fall into the canals and block the water’s natural path.

Since Irma, the South Florida Water Management District (SFWMD) has initiated an effort to develop a new regulatory rule that will require local canal operators, like CSID, to take proactive measures to reduce the amount of litter, vegetation, and debris that enters canals.

Watch a South Florida Water Management District Video on Critical Canal Maintenance

When project details are finalized, CSID customers can expect the following:

  • The project will be implemented in four phases.
  • CSID will provide door-to-door notification of upcoming work before it is initiated in your respective phase.
  • Each phase is estimated to take approximately three months to complete, pending inclement weather or other unforeseen circumstances.
  • Work will take place from barges in the canals and equipment in the right of ways.

More Information

For more information on the work planned to take place within the right of ways, please see a list of Frequently Asked Questions (FAQs).

Contact Us

We value your input and look forward to answering questions throughout the course of the project. There are two ways to contact us.

Project Hotline: 954-320-7115

Email: Michael.Cobelo@qcausa.com

February 23,2023 – Save the Date for CSID’s Customer Appreciation Day!

Join us on Saturday, April 29, 2023, from 10 a.m. to 2 p.m. for guided behind-the-scenes tours of our award-winning facility, family-friendly fun, and complimentary food.

Customer Appreciation Day April 29, 2023

January 26, 2023 – Stormwater Resiliency and Safety Project

image of tree that has fallen within a canal

Stormwater Resiliency and Safety Project

Canal Maintenance

Project Description

CSID takes the safety of its residents very seriously. We are following best practices that our industry recognized after Hurricane Irma demonstrated the urgency to be proactive in keeping the canal system, including rights-of-way, clear of vegetation that could block water flow and cause flooding. We will be performing canal maintenance to remove vegetation, such as trees, along the 22-mile canal system that we manage.

Background

The District experienced near hurricane force winds during Hurricane Irma that caused extensive damage. Numerous trees fell into the canals blocking the water’s path and preventing the drainage system from working properly. Following the storm, the District removed, mulched, and disposed of about 500 tons of vegetation. Fortunately, the District was not subjected to higher winds and the canal system continued to operate.

Despite the number of trees that have fallen, approximately 2,500 trees remain within the District’s rights-of-way. For those unfamiliar, the rights-of-way are the District-owned property where the canals are located. The right-of-way consists of the canal itself and the land on both sides of the canal. In most locations, the right-of-way extends 5-20 feet beyond the water’s edge. The trees located within CSID’s rights-of-way pose a risk of falling into the canals during high winds. If the canals become obstructed, there will be flooding. The stormwater resiliency program is a proactive step to ensure the canals remain unobstructed and can convey water to the pumping stations.

What to Expect

  • A start date has not been solidified for this project. Once the project is started, it should be completed within one year, pending inclement weather or other unforeseen circumstances.
  • Daytime work will occur between 8 a.m. and 5 p.m. Monday through Friday.
  • Work will take place from barges in the canals and equipment in the right of way.
  • Adjacent properties should expect noise from chainsaws and other types of large equipment. The project team is aware of and will comply with local noise ordinances.
  • Adjacent properties should expect irrigation interruptions. Irrigation systems will need to be shut off during construction.
  • Updates will be provided online, via email, and posted on social media.

Phased Implementation

The project will be implemented in four phases beginning with the North Zone, followed by the South Zone, then East Zone, and finishing with the West Zone. Each zone will take approximately three months to complete.

Prior to work beginning in each zone, we will provide information to homeowners’ associations and go door-to-door in the effort to speak to each property owner along the right of ways. We will be providing members of the community with informational flyers and fact sheets.

More Information

The project team looks forward to meeting with residents and interested stakeholders during an upcoming open house. The open house, being offered both virtually and in-person, will provide an opportunity for members of our community to provide questions and comments. The date and time for the open house will be announced soon.

For more information, please see a list of Frequently Asked Questions (FAQs).

Contact Us

We value your input and look forward to answering questions throughout the course of the project. There are multiple ways to contact us.

Project Hotline: 954-320-7115

Email: Michael.Cobelo@qcausa.com

We also encourage you to follow the District’s social media pages for the latest news and updates on all CSID projects and initiatives.

October 3,2022 – October Open House for Customers

We are excited to announce another Open House! Come join us Saturday, October 22, from 10 a.m. to 2 p.m. for guided behind-the-scenes tours, family-friendly fun and free food.

Here are some highlights from our spring event in April. https://youtu.be/xDXFlqDV5EA

CSID Oct. Open House Photo Collage for Email

2019 Water Fluoridation Quality Award

“We are excited about this recognition and more importantly, the opportunity to provide YOU the safest, healthiest, most aesthetically pleasing and cost-effective water available,” said Director of Operations David McIntosh.

In 2016, we received a grant to upgrade our fluoride storage, metering and monitoring resources. After this upgrade was implemented, we witnessed an even higher level of control of our fluoride dosing regimen.

This award was bestowed to us in 2019 but due to COVID, the announcement was delayed until this month.

The CDC named community water fluoridation as one of the 10 greatest public health achievements of the 20th century. Community water fluoridation is recommended by nearly all public health, medical and dental organizations. In addition to the above-mentioned agencies, fluoridation is also recommended by the American Academy of Pediatrics, US Public Health Service and the World Health Organization.

Letter of Fluoride Award PDF | RTF

 

Fluoridation Award CSID Photo 3Fluoridation Award CSID Photo 1Fluoridation Award CSID Photo 2

Fluoridation Award CSID Photo 3Fluoridation Award CSID Photo 2Fluoridation Award CSID Photo 3Fluoridation Award CSID Photo 1Fluoridation Award CSID Photo 2Fluoridation Award CSID Photo 1Fluoridation Award CSID Photo 2Fluoridation Award CSID Photo 3Fluoridation Award CSID Photo 1Fluoridation Award CSID Photo 2Fluoridation Award CSID Photo 3

June 23, 2022 – Out of more than 1,800 Special Districts, Coral Springs Improvement District Recognized as District of the Year

On Wednesday, June 15, the Florida Association of Special Districts honored the Coral Springs Improvement District with the District of the Year award at their 2022 annual conference.

“We are proud to achieve this distinction,” said Director of Operations David McIntosh. “Our staff is dedicated to providing excellence throughout our operations and this award validates our efforts to be the best special purpose government in Broward County and Florida.”

According to FASD, “This award is presented to a district which works in a team effort to achieve and surpass all priority goals while staying within budget guidelines and meeting or exceeding expectations.”

CSID’s water production and distribution, wastewater collection and treatment, and stormwater departments are committed to providing the highest levels of customer service possible. CSID is also committed to developing and exchanging innovative ways to improve service.

Some of the ways CSID provides operational and customer service excellence to the last drop are through transparency and communications, 24-hour efficiency and responsiveness, back up equipment to prevent boil water notices, reverse osmosis membrane purification, employee accountability, integrating new automatic meter reading (AMR) technology for enhanced meter reading, and maximizing water conservation.

There are more than 1,800 independent and dependent special districts in the state of Florida, governed by more than 30 statutes, providing state and local government oversight. Special districts are local governments created by the Legislature or general-purpose local governments to deliver specialized services essential to their health, safety, economy and well-being.

CSID has been recognized by various professional organizations dedicated to water management including the Safety Award by the Florida Association of Special Districts in 2021, the Most Improved Water Plant in 2016 and 2021 by the Florida Section of the American Water Works Association, and as Plant of the Year in 2019 and the Operator of the Year in 2018 by the Southeast Desalting Association.

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Established in 1970, CSID has provided the lowest utility rates (first 3,000 gallons of water are included in the rate) in the city and region, as well as award-winning water and customer service for more than 50 years. Last year, the Florida legislature passed a bill that will place a ballot question before registered voters in the 33071 ZIP code on November 8, 2022. CSID encourages customers who are not registered to vote to register and all registered voters to exercise their right to vote. Please view this video for more information.

Left to right: FASD President Jim Millican, CSID President Board of Supervisors Dr. Martin Shank, Director of Operations David McIntosh, CSID Vice President Board of Supervisors Len Okyn, CSID District Manager Kenneth Cassel, FASD Executive Director David Ramba

Left to right: FASD President Jim Millican, CSID President Board of Supervisors Dr. Martin Shank, Director of Operations David McIntosh, CSID Vice President Board of Supervisors Len Okyn, CSID District Manager Kenneth Cassel, FASD Executive Director David Ramba

June 6, 2022 (revised June 29) – Referendum Information, Your Vote this Year Counts More than Ever

Charter Amendment Proposed Changes PDF | RTF

In November, there will be a ballot question pertaining to our Charter. The results of the ballot question, or referendum, could change how the district has been managed for more than 50 years. This referendum was initiated by someone who does not live in the district and can lead to changes in the Board of Supervisors that might or might not align with the citizens who live and receive services in the district.

The referendum question shall be placed on the ballot in substantially the following form:

Shall Chapter 2021-……, Laws of Florida, amending the Coral Springs

Improvement District Charter, adding two members to the District

Board of Supervisors and providing that the members of the District

Board of Supervisors shall be elected by majority vote of all qualified

electors of the district instead of just landowners for four year terms,

with staggered elections every two years beginning in November 2024,

become effective?

(……) YES.

(……) NO.

A “NO” vote on the amendment would mean our District will remain the same as it is now.

  • Customers will continue to enjoy low utility rates and high-quality service as they have for more than 50 years.
  • Policies and decisions will continue to be made by local residents who have a vested interest in the district.
  • Board meetings will remain open to the public, allowing customers to attend and provide input.

Your vote is very important! Please show up at the polls on November 8.

New Brand Launched

We conducted a survey in October 2021 to determine awareness and perception of our brand and services. Our survey informed us that many of our customers did not realize that our district is a separate entity from the City of Coral Springs. We have chosen a new logo that we feel better represents our district. We are also adding new ways to reach our customers. We have launched social media accounts on Facebook, Twitter and LinkedIn, and soon YouTube, to better enhance our communication. We always look forward to feedback from our customers and are proud to always offer the best service and water quality.

CSID Logo

CSID Brand Style Guide PDF | RTF

Newsletters

News

CSID employees working around your meter box!

As part of EPA’s new lead and copper rule CSID as a utility is required to verify the type of material used for the water service lines for each one of our customers. Don’t be alarmed if you see a CSID employee out near your water meter looking around and possibly even digging to get […]

CSID Recognized as FDEP’s Plant of the Year!

Coral Springs Improvement District Receives FDEP 2022 Plant Operations Excellence Award The Coral Springs Improvement District (CSID) is outdoing dozens of utilities departments that provide drinking water services across eight counties, according to the Florida Department of Environmental Protection (FDEP). FDEP recognizing CSID with the prestigious 2022 Plant Operations Excellence Award. Each year, FDEP’s Southeast […]

January 2023 Newsletter

Hot off the press! Our fall newsletter edition is available: PDF | RTF

Fall 2022 Newsletter

Hot off the press! Our fall newsletter edition is available: PDF | RTF

October Open House for Customers

We are excited to announce another Open House! Come join us Saturday, October 22, from 10 a.m. to 2 p.m. for guided behind-the-scenes tours, family-friendly fun and free food. Here are some highlights from our spring event in April. https://youtu.be/xDXFlqDV5EA  

Summer 2022 Newsletter

Hot off the press! Our summer newsletter edition is available: PDF | RTF

CSID New Brand

We conducted a survey in October 2021 to determine awareness and perception of our brand and services. Our survey informed us that many of our customers did not realize that our district is a separate entity from the City of Coral Springs. We have chosen a new logo that we feel better represents our district. [...]

Referendum Information, Your Vote this Year Counts More than Ever

Charter Amendment Proposed Changes PDF | RTF In November, there will be a ballot question pertaining to our Charter. The results of the ballot question, or referendum, could change how the district has been managed for more than 50 years. This referendum was initiated by someone who does not live in the district and can [...]