Summer 2022 Edition
Newsletter

Visit our website at
www.csidfl.org

connect with us on social media @CSIDFL

!! Join the CSID Toilet or Paver Rebate Program !!

Please visit our website under the “Customer Service” tab for the
application links and
instructions on how to reserve these rebates or
give our customer service team a call at (954)753- 0380 and we can assist you.
Reserve your rebate
today !

CSID is proud to sponsor the only Drug Disposal
Program within the city of Coral Springs. When you are ready to dispose of any
prescription medications, please contact CSID for a prescription medicine
disposal pouch.

CSID is providing disposal pouches to our residents at No Cost. Residents should
contact CSID to receive their
free drug disposal system.

This is one way to help keep our water supply free of
harmful chemicals and
pharmaceutical drugs. It is more of a problem than you might think.
Contact CSID for free disposal pouch delivery.
Call our customer
service at: 954-753-0380 or visit our website

“CSID Continues To Go The Extra Mile”
The District takes pride in helping the homeowners we serve when a sewer backup occurs. Our mission is to unclog a sewer line by using our sewer jet machine and camera system to identify the clog and get it fixed. Here’s is why you should CALL CSID FIRST and how it could save you money….

When we arrive at your property (usually within 90 minutes of receiving the call) we will locate the clean out drain pipe. (This is the white pipe with a white round cap that is on the lawn on your property.) If this “clean
-out” pipe has been buried over the years then we cannot perform our duties. Please make certain that the pipe is exposed. You will want to do this NOW rather than when the sewer system is backing up into your home.

Next our Pressure Jet Machine will be used
to flush away any material that is clogging
the sewer drain. Our sewer line camera may be used to help identify sewer line breaks or intrusion of any tree roots along the sewer drain that would cause additional clogs in the near future.

In an effort to identify the location of any obstruction, these tasks above will be “performed free of charge”. If the obstruction is found to be on the District side of the wye, then we will rid the pipe of the obstruction. If the obstruction is on the
homeowner’s side of the wye, then at the very least, we will have “bought time” so you would not have to contact a plumber when “after-hours pricing” may be in effect.
CSID does not employ certified plumbers but we are committed to trying to help out when there are questions regarding an obstructed sewer pipe and who is ultimately
responsible for the flow through it. Call us today at 954-753-0380 if you experiencing this issue!
CSID… Always on the Job

	Let’s Celebrate Together!	
Out of more than 1,800 Special Districts, Coral Springs Improvement District Recognized as District of the Year

On Wednesday, June 15, the Florida Association of Special Districts honored the Coral Springs Improvement District with the District of the Year award at their 2022 annual conference.
“We are proud to achieve this distinction,” said Director of Operations David McIntosh. “Our staff is dedicated to providing
excellence throughout our operations and this award validates our efforts to be the best special purpose government in Broward County and Florida.”

According to FASD, “This award is presented to a district which works in a team effort to achieve and surpass all priority goals while staying within budget guidelines and meeting or exceeding expectations.”
CSID’s water, wastewater, distribution, and stormwater departments are committed to providing the highest customer service
and quality service possible and to developing and exchanging innovative ways to improve service.

Some of the ways CSID provides operational and customer service excellence to the last drop are through transparency and communications, 24-hour efficiency and responsiveness, backup equipment in place to prevent boil water notices, reverse osmosis membrane purification, employee accountability, integrating new automatic meter reading (AMR) technology for enhanced meter reading, and maximizing water conservation.
There are more than 1,800 independent and dependent special districts in the state of Florida, governed by more than 30
statutes, providing state and local government oversight. Special districts are local governments created by the Legislature or general-purpose local governments to deliver specialized services essential to their health, safety, economy and well-being.
CSID has been recognized by various professional organizations dedicated to water management including the Safety Award by the Florida Association of Special Districts in 2021, the Most Improved Water Plant in 2016 and 2021 by the Florida Section of the American Water Works Association, and as the Operator of the Year by the Southeast Desalting Association in 2018.
Established in 1970, CSID has provided the lowest utility rates (first 3,000 gallons of water are included in the rate) in the city
and region, as well as award-winning water and customer service for more than 50 years. Last year, the Florida legislature
passed a bill that will place a ballot question before registered voters in the 33071 ZIP code on November 8, 2022. CSID
encourages customers who are not registered to vote to register and all registered voters to exercise their right to vote. Please view the video on our website at www.csidfl.org for more information on this proposal.

Left to right: FASD President Jim Millican, CSID President Board of Supervisors Dr. Martin Shank, Director of Operations David McIntosh, CSID Vice President Board of Supervisors Len Okyn, CSID District Manager Kenneth Cassel, FASD
Executive Director David Ramba

Page 2
CSID is ready for this year’s storm
season…

The Coral Springs Improvement District (CSID) drainage system consists of twenty-two miles of canals, fifty-two culvert locations and two pump stations. The canal system is designed to receive stormwater (rainfall) runoff from streets and swales throughout the District. It is essential that the street drains are free of debris and
leaves so the roads may drain as quickly as possible. The street drains and pipes that move stormwater runoff to our canal system are the responsibility of the City of Coral Springs or your HOA. The City’s Street division may be contacted at 954-345-2210 to report prolonged excessive street ponding.

The pump stations operate under a permit from South Florida Water Management District (SFWMD) to move up to 300,000 gals. of water per minute into the C-14 regional canal to the south, at this point SFWMD then moves the water out to the intracoastal waterway and ocean. CSID operations are adjusted based on forecasted rainfall, canal storage
capacity and coordination calls with SFWMD. The canal pumping system can only move water out of the district. Stormwater runoff is the only way to fill or recharge the system. Entering the “dry months” CSID will hold water at higher stages to help alleviate low levels later in the season as best as possible.

Effective flood control is dependent on well-maintained canals and infrastructure. The CSID field crews’ day-to-day activities include aquatic vegetation management, right of way access and ensuring the canal system can flow unimpeded when the stations are running. The canal banks and infrastructure are regularly inspected and prioritized for rehabilitation projects. CSID continues to invest significant resources towards capital improvements and sustainability of the stormwater system overall to ensure the highest level of flood control for the residents and businesses within the CSID.

CSID… Always on the Job

10300 N.W. 11th Manor Coral Springs, Florida 33071
Phone: 954-753-0380 ▪ Fax: 954-753-8784 ▪
www.csidfl.org

We are all winners
Trust is very important. You put your trust in CSID to give you the best water, sewer service and to prevent flooding during the pandemic, and the employees of CSID delivered. They showed up every day to provide the residents of CSID essential services. CSID was honored as the BEST Special District by the Florida Association of Special Districts. I am thrilled that our employees and residents can share in this award. It validates the trust that you put in us to serve your needs and keep you safe. The Board of Supervisors want to thank all of our employees, and we as a district will continue to provide you with the best service and lowest rates in the city.

I want to thank everyone who came to our open house last month. It was great to speak to a lot of our
residents who attended. They gave us some input that was appreciated and our managing team discussed all the great ideas. I also want to thank our staff for their great presentations and tours of the facility that everyone found informative. Those that attended learned how we produce our drinking water, and how we process the waste water and what it takes to deliver these services to you. There was also a presentation on how we control the level of the water in our canals to prevent flooding. We had rides for the kids and a barbeque lunch that everyone enjoyed. We have had open houses in the past but because of COVID we have not had one for the last 2 years. With the success of this open house, we have decided to have another one in the Fall. Stay tuned for the date. I encourage all residents to come and see what CSID does and how we do it. I also want to remind all organizations and school teachers that we have tours of the facility that you can call and
schedule with CSID. Please check our social media sites for pictures and videos.

I want to wish everyone a good summer, stay safe and healthy.

Dr. Martin Shank
President of the Board of Supervisors CSID

Join us! Board meetings are held monthly on the third Monday, visit www.csidfl.org for more details